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At Capital One, we're committed to keeping your personal information secure and confidential.
Protecting yourself against Identity Theft
Identity theft involves someone using your personal information without your knowledge, to obtain goods and services in your name. It is one of the fastest growing crimes in the UK * and anyone is at risk.
Prevention Tips
- Here are just a few simple steps you can take immediately to help protect yourself:
- Shred or destroy unwanted personal documentation
- Never disclose your personal details unless you are confident you know who you're speaking to
- Make a note of when mail is due, in particular regular statements or bills. That way you will be aware if they are late or missing. If you are concerned contact the organisation that sends you the mail or alternatively speak to Royal Mail
- When moving house, subscribe to the Royal Mail redirection service for at least a year
- Inform all your banks, building societies, credit card providers, etc. of your new address immediately
- Keep personal documents secure at home, carry the minimum with you and never leave them in
your car - Check your credit card and bank statements regularly and report unauthorised transactions immediately
* Source: CIFAS website - Identity Fraud cases are up from 20,000 in 1999 to 101,000 in 2003
Hoax e-mails
A number of hoax e-mails claiming to be from financial institutions have been sent to Internet banking customers. These e-mails typically contain a link to a hoax web site and attempt to trick customers into supplying confidential personal information such as account numbers, PIN numbers, and passwords.
Some of the e-mails claim that your account will be closed unless you confirm confidential personal information or update security details. These will not be genuine e-mails from Capital One. Capital One will never send e-mails to customers requesting confidential information e.g. card number, PIN number, card expiry date, mother's maiden name, Internet account User ID & password.
To ensure a secure connection to our web site, always enter https://www.capitalone.co.uk , into your browser.
If you are concerned that you may have divulged your confidential personal information or your Capital One security details have been compromised, please call us immediately on 0800 085 1711 † Monday to Friday 8am – 8pm,Saturday 9am – 5pm and Sunday 10am – 4pm .
† Calls may be recorded/monitored for quality and training purposes.
Further Reading
For more information on banking safely online visit http://www.banksafeonline.org.uk and http://www.getsafeonline.org, the Government and UK banking industry's initiative to help online banking users stay safe online.
